Any one else having trouble paying for membership?

Love and friendship on the spectrum Forums Dating with Asperger’s Any one else having trouble paying for membership?

This topic contains 7 replies, has 2 voices, and was last updated by  Ewoud 2 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #5799

    axbdriscoll
    Participant

    I was attempting to check out with the lifetime membership and found that the site was having trouble processing my payment. If anyone has a solution or is experiencing the same thing please let me know.

    #5800

    Ewoud
    Keymaster

    Hi,

    I am sorry to hear about your problem. Do you get any error notification? I would be helped with some lead to resolve the issue.

    I’ve disabled plugins that could be a potential culprit.

    If you can help me out until a successful payment, then I’ll refund you while you can keep the membership level that you choose. 😉

    Greetings, Ewoud

    #5802

    axbdriscoll
    Participant

    hey there Ewoud, the error message says “this transaction could not be completed. Please redirect your customer to PayPal.
    as is seen here
    http://prntscr.com/m5hz6o

    #5803

    Ewoud
    Keymaster

    Thanks for your screenshot.

    Are you paying with card? And do you get this acreen straight away? Or does it come as a return after you submit your credit card information?

    Or are you paying straight through PayPal?

    #5804

    axbdriscoll
    Participant

    i’m paying with a card and it comes as a return after i submit my credit card information, i’m using paypal guest pay since there wasn’t another option for payment.

    #5805

    Ewoud
    Keymaster

    Thank you. I’ve contacted PayPal for looking into the issue, because I believe the problem lies there in my account.

    I’ve tried myself as well and got a decline of my credit card after the payment seemed to have come through.

    I’ll change your membership status so that you can use the site as a premium, and try to find a solution for others.

    Thanks for your good help.

    Greetings,

    Ewoud.

    #5806

    axbdriscoll
    Participant

    Thanks Ewoud, i hope you manage to find a solution
    Regards
    A.D.

    #5809

    Ewoud
    Keymaster

    A new payment gateway has been installed. I hope it works. 🙂

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