Any one else having trouble paying for membership?

[axbdriscoll]

I was attempting to check out with the lifetime membership and found that the site was having trouble processing my payment. If anyone has a solution or is experiencing the same thing please let me know.

[Ewoud]

Hi,

I am sorry to hear about your problem. Do you get any error notification? I would be helped with some lead to resolve the issue.

I’ve disabled plugins that could be a potential culprit.

If you can help me out until a successful payment, then I’ll refund you while you can keep the membership level that you choose. 😉

Greetings, Ewoud

[axbdriscoll]

hey there Ewoud, the error message says “this transaction could not be completed. Please redirect your customer to PayPal.
as is seen here
http://prntscr.com/m5hz6o

[Ewoud]

Thanks for your screenshot.

Are you paying with card? And do you get this acreen straight away? Or does it come as a return after you submit your credit card information?

Or are you paying straight through PayPal?

[axbdriscoll]

i’m paying with a card and it comes as a return after i submit my credit card information, i’m using paypal guest pay since there wasn’t another option for payment.

[Ewoud]

Thank you. I’ve contacted PayPal for looking into the issue, because I believe the problem lies there in my account.

I’ve tried myself as well and got a decline of my credit card after the payment seemed to have come through.

I’ll change your membership status so that you can use the site as a premium, and try to find a solution for others.

Thanks for your good help.

Greetings,

Ewoud.

[axbdriscoll]

Thanks Ewoud, i hope you manage to find a solution
Regards
A.D.

[Ewoud]

A new payment gateway has been installed. I hope it works. 🙂

[Author]

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